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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeff Jensen

October 19, 2024

5  out of  5
rating by Jeff Jensen
"I moved to Texas a year ago and had to find a new State Farm agent. I had been with State Farm over thirty years. I found Jennifer's office because it was close to where I was and had good reviews. What I always found great about my last agent was that I was always recognized and treated as a valued friend not just a customer. Last week I needed to make some changes to my policy and stopped into the office. Kelsie took very good care of my needs and made the necessary changes but what struck me and made me feel at home again was when Steph (who I hadn't seen in nearly a year) spotted me jumped up from her desk and ran to greet me! As a stranger in a new town and a new city that made my heart feel good that someone cares and you are family. Thank you Jennifer for putting together a great staff of people who care and treat me better then family."
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McKenzie Starks

October 18, 2024

5  out of  5
rating by McKenzie Starks
"Amber was absolutely amazing for me she was so much help for me. Very great customer service!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Amber provided you with such amazing service. She truly goes above and beyond to help our customers. We appreciate your feedback and hope to see you again soon! "
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Robert Newton

October 18, 2024

5  out of  5
rating by Robert Newton
"Stephanie at Wilshire location given me the best experience I’ve had while shopping car insurance. She explained many different policies while ensuring I got the best policy for the rate I was willing to pay. Friendly face, great customer service and very knowledgeable agent."
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Julissa Puga

October 18, 2024

5  out of  5
rating by Julissa Puga
"Wonderful she got me the lowest rate with additional coverages love that she is just amazing. Every other providers were to much almost at 800.00 but not State Farm"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that you found the lowest rate with additional coverages through us. It's fantastic to know that our team could meet your needs while saving you money. We appreciate your trust in State Farm and look forward to assisting you again in the future! "
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Wendy Torres

October 17, 2024

5  out of  5
rating by Wendy Torres
"If you are looking for the best State Farm Representative, you MUST ask for Elizabeth Torres! She has helped me and my family with MULTIPLE policies and SHE IS THE BEST! Elizabeth is prompt, knowledgeable, kind, and the ONE you want to handle your insurance needs. She helped us get the best coverage for the best price, ensuring that our needs were met. I am very please with my business and personal policies that she helped me with! Don’t settle for second best - go for THE BEST - ELIZABETH TORRES!!!"
We responded:
"Thank you so much for your glowing review! We’re thrilled to hear that Elizabeth has provided you and your family with exceptional service across multiple policies. Her dedication to finding the best coverage at the best price truly sets her apart. We appreciate your trust and confidence in her expertise. Your kind words mean a lot to us, and we look forward to continuing to assist you with all your insurance needs! "
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Tha GrzMonkey

October 14, 2024

5  out of  5
rating by Tha GrzMonkey
"Amber Kelly delivered the best policy for the cheapest rates I have seen since the 90’s. Prices so low it feels illegal."
We responded:
"Thank you, Amber Kelly, for your fantastic 5-star review! We're thrilled to hear that our policies offer the cheapest rates you've seen since the 90's. We appreciate your kind words and look forward to continuing to provide you with exceptional service. "
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S5Quattro_Slim

October 11, 2024

5  out of  5
rating by S5Quattro_Slim
"Ive only been with State Farm for a small period of time, but Amber has helped me a lot so far! Shes very kind and very professional!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Amber has been able to assist you in your short time with us. We take pride in providing our customers with excellent service and we'll be sure to pass along your compliments to Amber. If you have any further questions or need any assistance, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you in the future! "
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Rose Roberts

October 8, 2024

5  out of  5
rating by Rose Roberts
"My experience with Sylissa was excellent. She was very pleasant and helpful."
We responded:
"Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that your experience with Sylissa was excellent. We pride ourselves on providing pleasant and helpful service, and we're glad to know that Sylissa was able to assist you. If you ever need anything else in the future, please don't hesitate to reach out. We appreciate your support!"
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Susan Bond

October 8, 2024

5  out of  5
rating by Susan Bond
"I’m extremely happy with the service provided by Jennifer and her team.I’ve worked with Stephany Miller several times over the course of the past few years, who assisted when my Maserati was rear ended (within weeks of becoming a customer), and for policy changes when I’ve changed vehicles. She’s always extremely helpful, provides answers to my questions and is always professional. Jennifer has also reached out to me personally, which is very much appreciated. This is a great agency to work with. Highly recommend."
We responded:
"Thank you for your positive review! We appreciate your kind words about our team and the service provided. Your satisfaction is our priority, and we're glad to have been able to assist you. If you have any further questions or need any more help, please feel free to reach out."
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Jason Duncan

October 5, 2024

5  out of  5
rating by Jason Duncan
"A great experience, the Jennifer Herren team was great to work with! Moving over to State Farm was seamless and easy. Would highly recommend anyone looking to change providers."
We responded:
"Thank you for sharing your positive experience with the Jennifer Herren team! We're delighted to hear that your transition to State Farm was seamless and easy. Our team takes great pride in providing exceptional service, and we're thrilled that we were able to meet your needs during the switch. We greatly appreciate your recommendation and look forward to continuing to serve you in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you again for your support!"
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Cheyenne Brown

October 1, 2024

5  out of  5
rating by Cheyenne Brown
"So far, so good! I love working with Elizabeth. She's very informative and gives great advice when signing up for your coverages. Happy to be a part of this location. :)"
We responded:
"Thank you so much for your positive feedback! We're thrilled to hear that you're enjoying your experience working with Elizabeth. She truly takes pride in providing informative and helpful advice when it comes to signing up for our coverages. We're delighted to have you as a part of our location and look forward to continuing to serve you. If there's anything else we can assist you with, please don't hesitate to let us know."
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Mikayla M

September 30, 2024

5  out of  5
rating by Mikayla M
"Jennifer was truly an amazing representative to work with, very knowledgeable and helped me to find the exact policy to fit for being a single mother. Thank you so much!"
We responded:
"Thank you for your kind words! We're thrilled to hear that Jennifer provided you with exceptional service and was able to find the perfect policy for your needs as a single mother. We'll be sure to pass on your appreciation to Jennifer and the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing our services!"
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Bailey Irwin

September 27, 2024

5  out of  5
rating by Bailey Irwin
"We loved working with Kelsie! She made it incredibly easy to apply for our home and auto insurance, and got us amazing rates! From start to finish the process was very smooth and I would highly recommend working with her if you are in the market for insurance!"
We responded:
"Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience working with Kelsie for your home and auto insurance needs. Making the application process easy and finding you amazing rates are always our top priorities. We appreciate your recommendation and look forward to serving you in the future. If you have any more questions or need further assistance, feel free to reach out."
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Jaxon Porter

September 27, 2024

5  out of  5
rating by Jaxon Porter
"Kelsie helped me get an awesome rate and it was an absolute no brainer to switch to state farm. Tremendous experience working with her. I would highly recommend!"
We responded:
"Thank you for taking the time to share your experience with us! We're thrilled to hear that Kelsie was able to help you secure an awesome rate and that switching to State Farm was an easy decision for you. Providing a tremendous experience is what we strive for, and we're glad that Kelsie delivered on that. We truly appreciate your recommendation and are here to assist you whenever you need us. Don't hesitate to reach out if you have any further questions or need any additional assistance!"
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Kelsie Ward

September 27, 2024

5  out of  5
rating by Kelsie Ward
"Such a great office, the girls that work there are the very best. Could not recommend enough!"
We responded:
"Thank you for your glowing review! We're thrilled to hear that you had such a positive experience with our office and that our team members made a lasting impression. Providing exceptional service is our top priority, and we're grateful for your recommendation. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We truly appreciate your support!"
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melly

September 25, 2024

5  out of  5
rating by melly
"I want to personally thank April for taking the time to set up my new auto policy. She stayed on the phone till the process was complete took my payment and set up my automatic payments. I appreciate the customer service with an actual live agent and not getting put on hold or asked if they could work on quote and get back to me. This is exactly how I like to do my business this was great experience and will hopefully continue future business with this agency. Thank you again April."
We responded:
"Thank you for sharing your positive experience with April! We're thrilled to hear that she provided exceptional customer service and went above and beyond to assist you with setting up your new auto policy. We understand the importance of having a live agent who is dedicated to helping you in real-time, and we're glad that April was able to meet your expectations. We truly appreciate your kind words and look forward to continuing to serve you in the future. If you have any more questions or need further assistance, don't hesitate to reach out. Thank you again for choosing our agency!"
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Madigan Bartley

September 25, 2024

5  out of  5
rating by Madigan Bartley
"Beyond helpful, informative, and kind! Jennifer is the best!!"
We responded:
"Thank you so much for your glowing review! We are thrilled to hear that Jennifer provided exceptional assistance to you. We pride ourselves on being helpful, informative, and kind. We are grateful for your kind words and look forward to continuing to provide you with the best service possible."
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Jasmine Richardson

September 23, 2024

5  out of  5
rating by Jasmine Richardson
"I love this company they provided me with a excellent rate for two vehicles. I worked with Jen Herren she was so nice and wonderful to work with, helped me throughout the process and consistently checked up on me. Awesome customer service thank you so much"
We responded:
"Thank you so much for taking the time to leave us a wonderful review! We are thrilled to hear that you had a positive experience with our company, excellent service, and made the process smooth for you. We take pride in delivering top-notch customer service, and it's great to know that it didn't go unnoticed. We truly appreciate your kind words and your business. Thank you for choosing us for your vehicle needs! "
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Debra Louise Meshell

September 18, 2024

5  out of  5
rating by Debra Louise Meshell
"The team's great. Working with them is a breeze. Thank you so much. Place to go if you need Ins."
We responded:
"Thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience working with our team. We pride ourselves on providing excellent service and making the process of obtaining insurance as seamless as possible. Your kind words mean a lot to us, and we appreciate you choosing us as your go-to place for insurance. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for your support!"
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Joe Kimunai

September 17, 2024

5  out of  5
rating by Joe Kimunai
"Excellent customer service"
We responded:
"Thank you for taking the time to leave us a review! We are thrilled to hear that you experienced excellent customer service. Providing exceptional service is our top priority, and we are delighted to know that our team went above and beyond to meet your needs. Your satisfaction is important to us, and we look forward to serving you again in the future. If you have any further feedback or questions, please don't hesitate to reach out."
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The McCoys

September 16, 2024

5  out of  5
rating by The McCoys
"I worked with Sarah on our renewal. She was super helpful and kind!"
We responded:
"Thank you so much for your kind words about Sarah! We're thrilled to hear that she provided you with exceptional service during your renewal process. We greatly appreciate your feedback and will make sure to pass on your compliments to Sarah. If you have any further questions or need assistance in the future, please don't hesitate to reach out. "
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bev reece

September 13, 2024

5  out of  5
rating by bev reece
"Excellent agent assistance, clarity of guidelines, & pleasant professional lady"
We responded:
"Thank you for the excellent review! We're glad our agent provided clear guidelines and a pleasant experience. We appreciate your support."
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larry traylor

September 12, 2024

5  out of  5
rating by larry traylor
"Exceptional Customer Service Eveytime!!"
We responded:
"Thank you Larry for the kind words! It is an honor to take care of your insurance and financial needs. We appreciate your business! Jennifer Herren-Burleson, TX Insurance and Financial Services"
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Royce Bridges

September 11, 2024

5  out of  5
rating by Royce Bridges
"Thank you Stephanie for all your help. You're Awesome !"
We responded:
"Thank you so much, Stephanie, for your kind words! We're thrilled to hear that you had a great experience and that our team could assist you. We strive to provide exceptional service, and we're glad that we could meet your expectations. If you ever need any further assistance, please don't hesitate to reach out. Thank you for choosing us!"
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Cindy Posada

September 9, 2024

5  out of  5
rating by Cindy Posada
"Megan was so kind and extremely helpful when it came to setting me up with my new insurance policies. I told her exactly what I needed and got it done with out hesitation. She was very knowledgeable, swift and accommodating. Thank you Megan! 😊"
We responded:
"Thank you for your kind words and positive review about Megan! We're thrilled to hear that she was able to assist you in setting up your new insurance policies swiftly and with great knowledge. We appreciate your feedback and will be sure to pass along your appreciation to Megan. Thank you for choosing our services, and we look forward to helping you with any future insurance needs."