Skip to content
Español
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of David Washatka

David Washatka

January 4, 2025

5  out of  5
rating by David Washatka
"Stephanie with State Farm was extremely helpful when I was trying to switch policies on multiple vehicles and a house. She was cheerful, patient and went the extra mile to make sure we were getting the coverage we wanted at a price that was reasonable. If not for her this task would have been overwhelming."
Profile photo of Monica Ingram

Monica Ingram

January 3, 2025

5  out of  5
rating by Monica Ingram
"Kelsie was great at assisting me with my request. Prompt, friendly and very efficient! The Jennifer Herren Agency has the best customer service!"
Profile photo of Cerri

Cerri

January 3, 2025

5  out of  5
rating by Cerri
"Absolutely fantastic customer service. Amber was such a joy to work with! She was so patient, as well as incredibly prompt and responsive to all my questions. I couldn't be happier with the rates she got for me. This was definitely the first time the process of looking for and attaining a new auto insurance policy was both easy *and* enjoyable, haha!"
Profile photo of kamaria horace

kamaria horace

January 3, 2025

5  out of  5
rating by kamaria horace
"They explained everything being that I am kind of new to all of this and we were able to get the reassurance of what we are paying for as well."
Profile photo of Sankalp Gupta

Sankalp Gupta

January 3, 2025

5  out of  5
rating by Sankalp Gupta
"Great!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of lovely girl

lovely girl

January 2, 2025

5  out of  5
rating by lovely girl
"The best experience changing auto insurance. Thank you Elizabeth for you're kindness, professionalism and just great service!! Terri Holiday, new client!!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Maria Brito

Maria Brito

January 2, 2025

5  out of  5
rating by Maria Brito
"Es excelente la mejor... me ayudo con todo y más. Volveré con ella con gusto gracias por su valiosa ayuda y atención!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Fatt Daddy

Fatt Daddy

January 2, 2025

5  out of  5
rating by Fatt Daddy
""Jennifer takes customer service to new heights..... I enjoyed the process from beginning to end. So glade to be a member of the State Farm family. Like a good neighbor State Farm is there indeed! Thanks Jenn your the best!!!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Ronald Meeks

Ronald Meeks

December 31, 2024

5  out of  5
rating by Ronald Meeks
"Elizabeth was very patient with me and wasn't calling me or texting me five times a day. When I made the decision to go with State Farm she responded to my text on a Sunday when I didn't expect to hear from her until Monday."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Madison Sammon

Madison Sammon

December 31, 2024

5  out of  5
rating by Madison Sammon
"April and Steph were so amazing! They walked me through all my policies, were very informative, and made the process super quick and easy!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of skip johnson

skip johnson

December 30, 2024

5  out of  5
rating by skip johnson
"I have really enjoyed the service I received from State Farm the Employee just outstanding service , computers were down gave me a complementary call explaining everything and stayed in contact with me. Great attitude,Great service I really appreciate you very much Great example of a company."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Betty Khan

Betty Khan

December 23, 2024

5  out of  5
rating by Betty Khan
"The ladies in this office have helped me al lot especially Elisabeth. I have never had car insurance where the agents call to check in on me just to go over my policy and to make sure I am ok. Thank you very much."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Shaun Pybas

Shaun Pybas

December 23, 2024

5  out of  5
rating by Shaun Pybas
"Amber was amazing to work with. Got us what we needed and made the process easy. Thank you so much."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of Sara

Sara

December 21, 2024

5  out of  5
rating by Sara
"Elizabeth was so helpful and patient working with me to get the right auto insurance policy. I had a wonderful experience and am confident I will have future positive experiences when I need her!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Felix Gato

Felix Gato

December 20, 2024

5  out of  5
rating by Felix Gato
"I recently had the pleasure of working with Jennifer Herren State Farm and her agent Amber, and I couldn’t be happier with the experience. Amber was incredibly friendly, professional, and went above and beyond to find us a fantastic deal on car insurance. She made the entire process simple and stress-free, taking the time to explain everything in detail. The office itself has such a warm and welcoming atmosphere. From the moment you walk in, you can tell it’s a positive environment where both customers and employees feel valued. All the staff members looked happy and genuinely engaged, which speaks volumes about how well the business is run. If you’re looking for excellent customer service and competitive insurance rates, I highly recommend Jennifer Herren State Farm. Amber and the team truly make you feel like family! I love Texas for all the nice people 😇 and this is another example of it. (Happy EX New Yorker) Welcome to Burleson Amber!!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Omar Amaya

Omar Amaya

December 18, 2024

5  out of  5
rating by Omar Amaya
"Very helpfull and friendly. Had coverage within minutes and no hassle. She made the whole process stress free."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
Profile photo of debra cadiz

debra cadiz

December 18, 2024

5  out of  5
rating by debra cadiz
"April from State Farm was excellent in helping me with get new coverage. It was very simple and direct with the understanding and explaining everything to me in detail. I so appreciated her help."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Marcus Jordan

Marcus Jordan

December 16, 2024

5  out of  5
rating by Marcus Jordan
"Amber was quick and professional. Loved her Spirit and enthusiasm to get me taken care of. Awesome job.💯👍"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Gilbert Sanchez

Gilbert Sanchez

December 14, 2024

5  out of  5
rating by Gilbert Sanchez
"Amber and Jennifer . It was great doing business with them . Amber was very nice and informing me with everything I needed to know Real easy to work with she was great and Jennifer as well thank y’all for helping me with my insurance needs"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
Profile photo of Pedro Gonzalez

Pedro Gonzalez

December 13, 2024

5  out of  5
rating by Pedro Gonzalez
"She’s a wonderful woman very understanding person she did good and help me a whole lot thanks so much Elizabeth"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Miss Alena

Miss Alena

December 13, 2024

2  out of  5
rating by Miss Alena
"Very positive experience. I had cancelled my auto policy with State Farm for a few months and when I called to add my car back to the policy, it was a breeze. Allie was knowledgeable and got it done for me in just a few minutes and my insurance id emailed instantly. I feel good being covered by State Farm. I placed a referral right away which I was told it would be $25 Amazon gift card that I was getting. When I put the gift card into my amazon account it was only $10. A little scam here I feel like. Not sure if they don’t appreciate the business we bring or what the case is. I don’t like being told one thing and then a different action being taken. I’d have to give it a 2 star ⭐️ because of this. It stressed me out!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
Profile photo of Jessie Pelham

Jessie Pelham

December 13, 2024

5  out of  5
rating by Jessie Pelham
"Stephanie was awesome sure helped us get a good deal on auto insurance could not ask for a better agent"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Lindsay Hall

Lindsay Hall

December 12, 2024

5  out of  5
rating by Lindsay Hall
"Recently had the pleasure of talking to Elizabeth about switching our home and auto insurance to State Farm. Every question was answered and was quoted right over the phone. Changing our policies was a no-brainer for us, we saved money and everyone is so friendly in the office!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Profile photo of Sandra

Sandra

December 12, 2024

5  out of  5
rating by Sandra
"Good customer service, kelsie helped us out with adding a car and getting our insurance cards, I would recommend my family to state farm"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
Profile photo of Dwan Wilson-Washington

Dwan Wilson-Washington

December 11, 2024

5  out of  5
rating by Dwan Wilson-Washington
"I just received my new quote from Amber. She was extremely professional and helpful. My husband and I are very pleased and I will be sending my family and friends to get their insurance from here. Amazing experience! 10 out of 10! Thanks again Amber!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"